Delivery Policy
Security
We want you to be able to purchase products from our website with complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser. This means that your personal details, including payment details, are encrypted when transmitted to us. When you 'Proceed to Checkout', secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock key in the bottom right-hand status bar of your web browser.
Complaints / Feedback / Recommendations
Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@rosettatrading.co.uk or telephone us on 01524 791818
FAQs
Where can I see your prices?
Our prices are listed in the Online Shop. All prices include VAT.
Do you have a minimum order?
Individual customers can order as many products as they need. However, should you require over 24 x units then please contact us direct to discuss Wholesale prices.
Are the products displayed on the website in stock?
Everything on our website should be in stock, however, sometimes orders do cross with each other and we are unable to mark the items out of stock in time. If this happens we will notify you at the point of order so alternatives can be discussed.
What methods of payment do you accept?
You can use all major credit/debit cards and we accept Paypal.
|
Country
|
|
Estimated Delivery
Time |
|
UK |
|
Within 3-5 Working Days |
|
Overseas |
|
Within 5-7 Working Days |
Our aim is to despatch all
orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the
order, subject to stock availability and security checks. Orders placed after
14:00 or at weekends will be processed the next working day. For UK orders,
goods should normally be received within 5 working days. Overseas orders should
normally be received within 7 working days. We will usually use Royal Mail or a
secure courier service for delivery of goods to UK mainland addresses. Whilst we
will make every effort to deliver within the time stated on our website, we will
not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address.
Returns and Refunds Policy
14 Day Money Back Guarantee
In addition to the above, we also offer a 14 Day Money Back Guarantee. If you have purchased an item within the last 14 days and for whatever reason you are not happy with it, please call Customer Care on 01524 791818 who will issue you a returns number. Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
Returns and Refunds Policy
14 Day Money Back Guarantee
In addition to the above, we also offer a 14 Day Money Back Guarantee. If you have purchased an item within the last 14 days and for whatever reason you are not happy with it, please call Customer Care on 01524 791818 who will issue you a returns number. Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
Damaged
Goods
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 01524 791818 or email info@rosettatrading.co.uk within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 01524 791818 or email info@rosettatrading.co.uk within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.
Returns
Address:
Rosetta Trading Limited, 4 Brook Avenue, Scorton, Preston, Lancashir PR3 1AR
Rosetta Trading Limited, 4 Brook Avenue, Scorton, Preston, Lancashir PR3 1AR
For all goods
returned, we recommend that you use a secure delivery method such as Royal Mail
First Class (Recorded Delivery) as you will be responsible for the goods until
they are received by us.
Security
We want you to be able to purchase products from our website with complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser. This means that your personal details, including payment details, are encrypted when transmitted to us. When you 'Proceed to Checkout', secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock key in the bottom right-hand status bar of your web browser.
Complaints / Feedback / Recommendations
Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@rosettatrading.co.uk or telephone us on 01524 791818
FAQs
Where can I see your prices?
Our prices are listed in the Online Shop. All prices include VAT.
Do you have a minimum order?
Individual customers can order as many products as they need. However, should you require over 24 x units then please contact us direct to discuss Wholesale prices.
Are the products displayed on the website in stock?
Everything on our website should be in stock, however, sometimes orders do cross with each other and we are unable to mark the items out of stock in time. If this happens we will notify you at the point of order so alternatives can be discussed.
What methods of payment do you accept?
You can use all major credit/debit cards and we accept Paypal.
